Tecnico Help Desk
Core
Junior Workplace Support Specialist providing operational support for workplace management, including user assistance, workstation management, and IT asset handling.
Role type
Junior IC help desk technician
Builds
Operational support for workstations, devices, and IT assets
Domain
IT Support / Workplace Management
Required skills
Windows OS, macOS, Android, iOS, PC/notebook configuration, printer/peripheral management, hardware installation and replacement, ticket management, IT asset management
Preferred skills
Ticketing tools, IT asset management experience
Responsibilities
Provide first-level support for workplace issues, manage and monitor tickets within SLAs, handle workstation setup and device configuration, perform hardware installation and replacement, support asset management and inventory activities, configure and manage printers and peripherals
Seniority
Junior, hands-on IC
