Help Desk II Livello
Core
Second-level IT support technician providing on-site and remote technical assistance, workstation management, and troubleshooting for a maritime sector organization.
Role type
Help Desk II / Workplace Support Technician
Builds
Maintains and configures user workstations, endpoints, and IT infrastructure to ensure operational continuity.
Domain
IT Support / Workplace Technology
Required skills
Windows OS administration, Microsoft 365/Office 365 configuration, Active Directory management, SCCM basics, hardware troubleshooting, network troubleshooting (LAN/WAN/Wi-Fi), antivirus and backup management
Preferred skills
English (B1), problem-solving, autonomy
Technologies
Windows, Microsoft 365, Active Directory, SCCM, LAN/WAN, Wi-Fi
Responsibilities
Provide second-level technical support to users on-site and remotely; manage ITSM requests within SLAs; install, configure, and replace PCs, notebooks, printers, and peripherals; manage user accounts, groups, and permissions; support software distribution and endpoint management; troubleshoot hardware, software, and network issues; support IT security activities including antivirus, backups, and data protection.
Seniority
Junior to Mid-level, hands-on IC
