Help Desk II Livello
Core
Second-level IT support specialist providing hardware and software troubleshooting, user access management, and workstation maintenance.
Role type
Level 2 Help Desk Technician
Builds
Stable IT infrastructure and resolved user tickets
Domain
IT Support / Desktop Engineering
Required skills
Windows OS troubleshooting, hardware/software diagnostics, Active Directory management, ticketing systems, networking basics (TCP/IP, DNS, DHCP), Microsoft 365
Preferred skills
Advanced troubleshooting methodologies, user communication
Technologies
Windows, Microsoft 365, Active Directory, TCP/IP, DNS, DHCP
Responsibilities
Provide second-level technical support to users, manage support requests and tickets, install and maintain workstations, diagnose and resolve hardware/software issues, configure PCs and peripherals, manage user accounts and access rights, escalate complex issues to technical teams
Seniority
Mid-level, hands-on IC
