CUSTOMER SERVICE MANAGER
Core
Manage Order-to-Cash (O2C) processes and lead the Customer Service team to optimize service levels, forecasting, and profitability for key B2C customers.
Role type
Senior Customer Service Manager (Operations)
Builds
O2C workflows, customer service strategies, and team performance
Domain
FMCG / Food & Beverage / Supply Chain
Required skills
O2C process ownership, team leadership, contract drafting, SAP proficiency, change management, analytical problem-solving, stakeholder engagement
Preferred skills
Multinational environment experience, B2C market knowledge, project management, process automation
Technologies
SAP
Responsibilities
Proactively engage key customers to support forecasting and ordering; lead the Customer Service team to build a high-performance culture; manage O2C flow from orders to final invoicing; ensure month-end processing and audit compliance; optimize workflows through standardization and automation.
Seniority
Senior, hands-on IC
