Groups & Reservations Manager
Core
Oversee group bookings, airline group blocks, and room allocations to maximize revenue and ensure exceptional service delivery for corporate clients and event organizers.
Role type
Groups & Reservations Manager
Builds
Group event itineraries, room allocations, and airline group blocks
Domain
Hospitality / Travel Management
Required skills
Reservations management, CRM software, Microsoft Excel, Revenue management, Negotiation, Data analysis, Team leadership, Conflict resolution, Pricing strategies, Record-keeping
Preferred skills
Multi-property hotel management, Event coordination logistics, Sales forecasting, Additional hospitality software platforms, Opera system experience
Technologies
Reservations management systems, CRM software, Microsoft Excel, Opera
Responsibilities
Manage and process group reservations and bookings including airline group blocks and room allocations; Develop and maintain relationships with corporate clients, travel agencies, and airline representatives; Coordinate with sales, operations, housekeeping, and front desk teams to meet group requirements; Quote group rates and packages; Handle customer enquiries, special requests, and resolve conflicts; Monitor booking trends and prepare forecasts and reports; Train Front Office team on service standards and operational procedures; Maintain detailed records of bookings, contracts, and correspondence; Analyze reservation data to identify improvement opportunities; Ensure proper documentation and follow-up for group events; Check commission against rates and finalize invoices.
Seniority
Mid-level, hands-on IC