Manager, Customer Service Operations
Core
Own the operational backbone of the global Go-to-Market engine, managing the Quote-to-Cash process, billing, license operations, and partner fulfillment to ensure revenue accuracy and smooth customer onboarding/offboarding.
Role type
Manager, Customer Service Operations (RevOps)
Builds
Global software SaaS platform for digital employee experience
Domain
SaaS / Enterprise Software / IT Operations
Required skills
Quote-to-Cash cycle management, Salesforce expertise, team leadership, cross-functional collaboration, project management, data integrity, audit readiness
Preferred skills
NetSuite, Zuora, Conga, SFDC CPQ, ERP/billing tools, partner/channel operations experience, reseller/distributor ecosystem familiarity
Responsibilities
Own the integrity of the bookings process end-to-end; Drive accurate, timely billing across License, Subscription, and Professional Services contracts; Champion the end-to-end Quote-to-Cash process and track KPIs; Manage the customer lifecycle from signature to separation; Own license operations across customer provisioning, demo environments, and partner enablement; Manage channel order processing and partner license fulfillment; Serve as the operational backbone for Sales, CS, and Finance; Act as the senior point of escalation for billing disputes and provisioning failures; Manage and develop a team of 2 operations professionals; Lead cross-functional improvement initiatives to drive automation.
Seniority
Manager, team leadership