Coordinador/a equipo de Operación / NOC
Core
Lead the daily operations of a 24x7 monitoring and support service for critical infrastructure, serving as the primary operational contact for the client.
Role type
Senior IC Operations Team Coordinator (NOC)
Builds
Monitoring and support services for critical IT infrastructure
Domain
IT Operations / Network Infrastructure
Required skills
Team leadership and coordination, Incident and event management, SLA compliance monitoring, ITIL framework knowledge, Stakeholder communication, Operational reporting and KPI analysis, Technical troubleshooting escalation, Process improvement identification
Preferred skills
ITIL Foundation certification, Experience with Zabbix, Centreon, Dynatrace, PRTG, Nagios, SolarWinds, 24x7 service environment experience, Large-scale corporate environment experience
Technologies
Windows, Linux, Virtualization, TCP/IP, Switching, Routing, Ticketing systems, Monitoring and observability tools
Responsibilities
Coordinate and supervise daily NOC team activity, Manage assignment and tracking of incidents and events, Act as operational liaison between Inetum and the client, Supervise adherence to operational procedures and SLAs, Prepare service reports and operational dashboards, Identify optimization opportunities and propose actions, Coordinate communications for high-impact incidents
Seniority
Senior, hands-on IC