Wise Platform Enterprise Team Lead
Core
Lead and manage a team of Enterprise Support Specialists to ensure seamless experiences for Wise's business-to-business partners, using data to drive product and process improvements.
Role type
Senior IC team lead (enterprise support)
Builds
Support workflows and partner experience for B2B clients
Domain
Fintech / Cross-border payments
Deliverable
dashboards & analysis
Required skills
Team leadership, data analysis, project management, complex problem-solving, stakeholder management, hiring and onboarding
Preferred skills
Strategic oversight, cross-functional collaboration, adaptability
Technologies
None stated
Responsibilities
Coach and mentor a team of up to 10 Enterprise Support Specialists; manage support workflow and SLAs; analyze partner feedback to drive product and process changes; collaborate cross-functionally with Customer Success and Servicing teams.
Seniority
Senior, hands-on IC