Bilingual (Spanish) Senior Manager, Account Executive Operations (Remote Eligible)
Core
Provides operational business support for strategic business partners while leading and developing a high-performing team of operational professionals.
Role type
Senior Manager, Account Executive Operations
Builds
Operational processes, team performance, and strategic project rollouts for financial services partners
Domain
Financial services / Payments
Deliverable
client delivery
Required skills
People leadership, performance management, complex partner relationship management, cross-functional process improvement, operational risk mitigation, data analysis, training program facilitation
Preferred skills
Bachelor's Degree, experience in North America and Latin America markets
Technologies
Authorization and settlement applications, internal systems and tools
Responsibilities
Lead, mentor, and develop a team of operational professionals; Manage unique and complex partners of strategic importance; Act as a Subject Matter Expert on authorization and settlement applications; Drive the full life-cycle of complex, cross-functional process improvements; Identify and mitigate operational gaps across teams and systems; Analyze operational data and metrics to quantify performance and drive improvements; Lead strategic department projects and support broader company initiatives; Oversee and facilitate comprehensive training programs on tools, systems, and processes
Seniority
Senior, hands-on IC with people management responsibilities