Wise Platform Enterprise Team Lead
Core
Lead and nurture a team of Enterprise Support Specialists to ensure seamless experiences for Wise's business-to-business partners, using data-driven insights to drive product and process improvements.
Role type
Senior IC Team Lead (Enterprise Support)
Builds
Support workflows and partner experience for B2B clients on the Wise Platform
Domain
Fintech / Cross-border payments
Deliverable
dashboards & analysis
Required skills
Team leadership and development, Operational management, Data analysis and insights, Project management, Complex problem-solving, Stakeholder management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Coach, mentor, and manage a team of up to 10 Enterprise Support Specialists; Ensure smooth support workflow and meet service level agreements (SLAs); Collect and analyze partner feedback to present to wider teams; Work cross-functionally to influence business decisions and product roadmaps
Seniority
Senior, hands-on IC