Director, Application Support
Core
Strategic and operational leadership over Application Support for a digital banking platform, managing teams to ensure high-quality support, operational maturity, and client experience.
Role type
Director, Application Support (Strategic & Operational Leadership)
Builds
Alkami's digital banking solutions (onboarding, digital banking, data/marketing) for U.S. banks and credit unions
Domain
Fintech / BankTech / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic & operational leadership, B2B application support for distributed SaaS, incident management & crisis leadership, stakeholder management, data-driven decision making, ITSM/Ticketing platforms (ServiceNow/Jira)
Preferred skills
FinTech/BankTech experience, ITIL/service management frameworks, workforce planning, large-scale process/tooling transformations
Technologies
ServiceNow, Jira, Confluence, C#, SQL Server, IIS, web services/APIs
Responsibilities
Execute and operationalize Application Support strategy, lead and mentor front-line managers, establish operational rhythms and SLA monitoring, serve as escalation point for complex client issues, represent Support in cross-functional forums, ensure alignment with security and regulatory expectations
Seniority
Director, strategic & operational leadership