Document Production Supervisor
Core
Lead a team in delivering document production, word processing, and proofreading services to ensure operational excellence and client satisfaction.
Role type
Mid-level operations supervisor (document production)
Builds
Document production services, word processing, and proofreading outputs
Domain
Business support services (legal, banking, corporate)
Required skills
Team supervision, workflow management, quality assurance, client communication, employee lifecycle management, MS Office (advanced), grammar and composition, P&L awareness
Preferred skills
Legal document production experience, banking/corporate environment experience, HR system experience
Technologies
MS Office, workflow management systems
Responsibilities
Supervise daily work assignments and projects, ensure quality service delivery via SOPs, respond to client inquiries and resolve escalations, manage employee onboarding/offboarding and performance, allocate staffing resources based on volume, execute administrative reports
Seniority
Mid-level, hands-on IC with team leadership