Lead - Business Analyst

Chennai, in💼 Full-time🗓 2026-09-28 → 2026-09-30

Core

Own field revenue streams, drive revenue growth, and provide actionable insights through data analysis to support organization goals.

Role type

Senior Lead Business Analyst (Revenue Operations)

Builds

Revenue growth strategies, data-driven insights, and operational process improvements

Domain

SaaS / Customer Experience (CX) / Employee Experience (EX)

Deliverable

dashboards & analysis

Required skills

SQL, Python, R, data transformation, data analysis, process automation, stakeholder management, SOP creation, project management, visualization tools (Tableau, Power BI, Spotfire)

Preferred skills

SaaS industry experience, MBA from top-tier college, Bachelor's from top-tier university, experience with database technologies

Responsibilities

Plan and manage field revenue streams, liaise with revenue operations and solutioning teams, analyze data to remove outliers and provide insights, create and maintain process documentation, execute projects for business process automation, manage global stakeholder communication

Seniority

Senior, hands-on IC with leadership responsibilities

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About Freshworks

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.