Consultant pilotage et processus IT F/H
Core
Audit IT processes, drive improvement trajectories, and manage client relationships and contract performance.
Role type
Senior IT Process Consultant
Builds
Process improvement roadmaps and client service delivery
Domain
IT Service Management (ITSM) / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
IT process auditing, operational management, performance management, ITIL certification, ITSM tools, stakeholder management, contract management, continuous improvement planning, data analysis
Preferred skills
Lean Six Sigma, COBIT, IT Managed Services, Agile methodologies
Technologies
ITSM tools
Responsibilities
Audit IT organizational processes, propose and lead implementation roadmaps, act as primary client contact, manage task forces, ensure SLA/SLR targets, design and chair governance and improvement committees, measure improvement plan effectiveness