Guest Services Executive (Front Desk)
Core
Front office operations and guest journey service management ensuring brand standards and loyalty program compliance.
Role type
Guest Services Executive (Front Desk)
Builds
Guest check-in/check-out processes, loyalty program enrollments, and inter-hotel sales.
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest check-in/check-out management, payment processing and pre-authorization, loyalty program administration, inter-hotel sales promotion, property management system operation, multi-language communication
Preferred skills
Detail-oriented service delivery, issue resolution under pressure, team environment cohesion, adaptability to change
Technologies
Property Management Systems
Responsibilities
Welcome guests and provide local area directions, process check-outs with invoice confirmation and feedback collection, manage guest inquiries and resolve issues, ensure loyalty program benefits and enrollments, promote in-house facilities and sales.