Application Support Engineer
Core
Provide technical application support, maintenance, and continuous improvement for a diverse software portfolio, acting as an escalation point for complex incidents and ensuring business-critical systems remain reliable.
Role type
Application Support Engineer (IC)
Builds
Production support for enterprise applications, incident resolution, and service enhancements
Domain
Financial Services / Investor Services / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Advanced SQL and PL/SQL, SSRS, Power BI, Crystal Reports, Git, Azure DevOps, SVN, PowerShell scripting, ITSM frameworks (ITIL/COBIT), troubleshooting complex incidents, backlog analysis, trend analysis, knowledge base management, stakeholder communication
Preferred skills
SaaS and on-premises application experience, system migrations, integrations, Tableau, wealth management platforms, CRM, GRC, finance systems
Technologies
SSRS, Power BI, Crystal Reports, Git, Azure DevOps, SVN, PowerShell, Tableau, SQL, PL/SQL
Responsibilities
Resolve complex incidents and service issues per ITSM processes and SLAs; collaborate with Product Management and vendors to manage backlogs and improve application capabilities; deliver functional and technical enhancements and support project transitions; perform incident, trend, and backlog analysis; create management information and reporting packs; troubleshoot application, database, and infrastructure-related issues
Seniority
Mid-level, hands-on IC