Engineer II - IT Operations
Core
Provide L2/L3 production support for mission-critical healthcare and payments applications, ensuring high availability and performance of enterprise platforms.
Role type
SQL Production Support Engineer
Builds
Maintains reliability of business-critical applications and databases
Domain
Healthcare financial services / Data Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SQL Server administration, complex query optimization, stored procedure development, deadlock analysis, incident management, batch job support, root cause analysis, SLA adherence
Preferred skills
ETL tool experience, Azure SQL familiarity, .NET application knowledge, ITIL processes
Technologies
Microsoft SQL Server, ServiceNow, SSIS, Azure SQL
Responsibilities
Monitor and troubleshoot production incidents, perform advanced SQL analysis and tuning, execute root cause analysis, support batch jobs and ETL processes, manage on-call rotations, create operational documentation
Seniority
Mid-level, hands-on IC
