Lead, Account Management
Core
Lead and coach a team of Account Managers to nurture, scale, and champion restaurant partners on a food delivery platform, driving mutual growth through commercial strategy and authentic relationships.
Role type
Senior IC Team Lead, Account Management
Builds
Sustainable mutual growth for restaurant partners via Joint Business Plans, data-led menu/marketing optimizations, and win-win commercial frameworks
Domain
Food delivery / E-commerce / F&B retail
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and coaching, Commercial strategy and negotiation, Data analysis and commercial acumen, Cross-functional collaboration, Operational process optimization, Stakeholder management
Preferred skills
Passion for food and hospitality, Experience in fast-paced digital marketplaces, Analytical mindset, Agility and drive
Technologies
Looker, Excel, Salesforce
Responsibilities
Guide, coach, and support a team of Account Managers; Define, track, and review operational and commercial KPIs; Build authentic, long-term relationships with restaurant owners and decision-makers; Execute Joint Business Plans and Business Reviews with key partners; Standardize AM workflows and reporting routines; Collaborate cross-functionally to resolve operational pain points
Seniority
Senior, hands-on IC