Account Manager
Core
Lead a team of key account managers to oversee high-value restaurant partners, ensuring platform adoption, resolving escalations, and driving retention and growth.
Role type
Senior Account Management Team Lead
Builds
Commerce enablement solution for independent local restaurants
Domain
Food & Beverage / Restaurant Technology
Required skills
Team leadership, enterprise account management, retention strategy, escalation handling, data analysis, Salesforce proficiency, cross-functional collaboration
Preferred skills
Restaurant/hospitality industry experience, multi-language fluency, Slice platform expertise
Responsibilities
Manage a portfolio of key accounts, handle escalations and cancellations, mentor team members, drive cross-functional initiatives for shop success, analyze performance data to improve metrics
Seniority
Senior, hands-on IC with team leadership