Strategic Advisor Customer Health Assurance, EMEA Central
Core
Strategic Advisor ensuring customer adoption, satisfaction, and partnership expansion by managing health risks, leading partner funding engagements, and orchestrating ServiceNow ecosystem initiatives.
Role type
Senior Customer Health Assurance Advisor (Strategy & Account Management)
Builds
Customer adoption plans, partner funding delivery outcomes, and risk mitigation strategies for enterprise accounts.
Domain
SaaS / Enterprise IT Service Management (ServiceNow)
Required skills
Enterprise transformation leadership, SaaS post-sales health management, ServiceNow AI Platform expertise, stakeholder management (CXOs to Architects), partner engagement leadership, data-driven decision making, AI-powered workflow optimization, enterprise architecture knowledge, security and data governance.
Preferred skills
Experience with microservices, organizational change management, business justification development.
Responsibilities
Assess adoption barriers and create optimization plans, lead partner funding engagements from validation to outcome review, coordinate with internal teams and external partners, escalate critical customer issues to executive levels, track delivery progress and CSAT signals, manage pipeline and reporting for assigned accounts.
Seniority
Senior, hands-on IC with strategic oversight
