Senior Manager, Customer Success Management
Core
Lead a team of Customer Success Managers to drive adoption, engagement, and risk management for enterprise customers of the Armis Platform (asset intelligence cybersecurity).
Role type
Senior Manager, Customer Success (People Leadership)
Builds
Trusted customer partnerships and scalable customer success practices for the Armis Platform
Domain
Cybersecurity / Asset Intelligence / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership, strategic customer relationship management, adoption and engagement strategy, risk identification, cross-functional collaboration, process improvement, data-driven insights, SaaS platform familiarity
Preferred skills
Technical implementation experience (IT, cybersecurity, networking, cloud, endpoint management), Product Management collaboration, Salesforce/Gainsight proficiency
Technologies
Salesforce, Gainsight
Responsibilities
Lead and develop a team of Customer Success Managers; manage customer adoption, engagement, and critical issue resolution; identify renewal risks and develop mitigation plans; champion customer feedback to influence product development; partner with Sales, Product, and Support to align customer outcomes with business objectives; establish scalable best practices for the Customer Success organization.
Seniority
Senior, hands-on IC with people leadership
