Manager Proxi - Saint-Lô - H/F
Core
Manage a small team of advisory technicians to ensure operational performance and service quality for a specific geographic sector.
Role type
Team Manager (Customer Service/Advisory)
Builds
Customer service operations and advisory support
Domain
Telecommunications
Deliverable
client delivery
Required skills
Team leadership, performance management, operational planning, conflict resolution, data analysis, digital tools proficiency
Preferred skills
Telecommunications knowledge, new technologies familiarity
Responsibilities
Recruit and develop team members, monitor KPIs and drive performance improvements, organize schedules and resources, handle complex case escalations, report to hierarchy
Seniority
Manager, hands-on leadership
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