Customer Success Manager, APAC (Tech & Durables)
Core
Strategic partner to regional client HQs, driving platform adoption and demonstrating ROI for CPG, Tech, and Durables brands.
Role type
Senior Customer Success Manager (Market Intelligence)
Builds
Client platform adoption, strategic recommendations, and cross-sell/upsell opportunities
Domain
Consumer Intelligence / Market Research / CPG & Tech
Deliverable
client delivery
Required skills
Strategic partnership, market expertise, platform onboarding, stakeholder management, analytical skills, cross-functional collaboration
Preferred skills
NielsenIQ product knowledge (Panels, Longitudinal tracking), senior stakeholder presentations
Technologies
NielsenIQ integrated platform
Responsibilities
Onboard clients on the integrated platform, drive platform adoption and engagement, deliver actionable recommendations to clients, coordinate client services across countries, identify cross-sell and upsell opportunities, collect and provide feedback to product teams
Seniority
Senior, hands-on IC
