Customer & Technical Support Associate (Automotive)
Core
Manage end-to-end technical support inquiries via phone, email, and ticketing portals for automotive clients, resolving issues within SLAs.
Role type
Customer & Technical Support Associate (Automotive)
Builds
Resolved technical incidents and maintained system reliability for automotive software and hardware.
Domain
Automotive industry + IT Infrastructure
Deliverable
client delivery
Required skills
Windows OS troubleshooting, firewall configuration, remote device management, software installation/uninstallation, helpdesk ticketing systems, Microsoft Office for reporting
Preferred skills
Automotive industry experience, ERP systems (SAP), ticketing systems (Zendesk, Salesforce)
Responsibilities
Handle calls and emails, perform remote troubleshooting, manage device health and licensing, create and track helpdesk tickets, research recurring technical hurdles, maintain technical documentation
Seniority
Individual Contributor, entry to mid-level