IT Support Engineer
Core
Provide comprehensive IT support and troubleshooting for end-users via phone, email, and work orders, including hardware setup, software installation, and system configuration.
Role type
Junior IT Support Engineer (Help Desk)
Builds
IT solutions and support services for diverse clients
Domain
IT Managed Service Provider (MSP)
Required skills
Active Directory, Microsoft 365, DNS, hardware troubleshooting, software installation, system configuration, ticket management, diagnostic utilities
Preferred skills
CompTIA A+ or Network+ certification, client relationship management, on-call rotation readiness
Technologies
Active Directory, Microsoft 365, DNS, diagnostic utilities
Responsibilities
Field incoming help requests via telephone, email, and work orders; respond to tickets in accordance with SLA guidelines; record and document problem-solving processes; perform hands-on hardware and software fixes; diagnose hardware failures and coordinate repairs; escalate tickets to team leads; participate in on-call rotation. (via careerplan.io/jobs/DA-00A-F4-464-it-support-engineer-at-id-tech-solutions)
Seniority
Junior, hands-on IC