ITOM Solution Architect
Core
Design and lead technical delivery of ServiceNow ITOM solutions, focusing on building trustworthy operational data foundations for AI agents.
Role type
Senior IC ITOM Solution Architect
Builds
AI-ready ITOM data foundations, event intelligence layers, and agentic workflows for autonomous IT operations.
Domain
IT Operations Management (ITOM) and AI-driven automation
Deliverable
production ML models | product features
Required skills
ServiceNow ITOM architecture, CMDB/CSDM design, Discovery pattern design, Event Management, AI integration, cloud infrastructure, REST integration, executive advisory
Preferred skills
AI Agent Studio, AI Control Tower, ITAM/SecOps, scripting
Technologies
ServiceNow, CMDB, Discovery, Service Mapping, MID Server, Dynatrace, Datadog, SolarWinds, Splunk, Kubernetes, AI Agent Studio, AI Control Tower
Responsibilities
Architect ITOM data foundations and AI-ready data models; Design event intelligence and observability layers; Govern agentic layers and AI workflows; Advise executives on operational maturity and business outcomes; Mentor consultants and contribute reusable IP.
Seniority
Senior, hands-on IC with executive advisory
