Senior Business Analyst-ServiceNow ITOM/ Discovery
Core
Lead the creation and implementation of automation solutions to optimize IT Operations Management (ITOM) processes, bridging the gap between technical teams and stakeholders.
Role type
Senior Business Analyst (ServiceNow ITOM/Discovery)
Builds
Automated ITOM workflows, service mappings, and integrations for global IT operations
Domain
IT Operations Management (ITOM) / ServiceNow Platform
Required skills
ServiceNow ITOM architecture, ServiceNow Discovery, ServiceNow Event Management, ServiceNow Cloud Management, CMDB management, REST/SOAP APIs, SNMP, SAFe Agile, stakeholder management, solution design, system implementation lifecycle management, AI/automation strategy
Preferred skills
ServiceNow Application Developer certification, ServiceNow CIS – Event Management, ServiceNow CIS – Discovery
Technologies
ServiceNow, ITSM, REST, SOAP, SNMP, AI/Agentic AI
Responsibilities
Collaborate with stakeholders to understand ITOM goals and translate requirements into functional specifications; Design and architect ITOM modules (Discovery, Event Management, Cloud Management) and automation workflows; Manage the system implementation lifecycle including configuration, deployment, and release; Generate reports and dashboards for service health and operational efficiency; Mentor business analysts and guide cross-functional teams; Ensure ITOM solutions integrate seamlessly with ITSM and third-party systems.
Seniority
Senior, hands-on IC with mentorship responsibilities
