Senior Business Analyst-ServiceNow ITOM/ Discovery
Core
Lead the creation and implementation of automation solutions to optimize IT Operations Management (ITOM) processes, bridging the gap between technical teams and stakeholders.
Role type
Senior Business Analyst (ServiceNow ITOM/Discovery)
Builds
Automated ITOM workflows, service visibility solutions, and integrations for Takeda's global IT operations.
Domain
IT Operations Management (ITOM) / ServiceNow Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow ITOM module expertise (Discovery, Event Management, Cloud Management, CMDB), business process analysis, requirement documentation, stakeholder collaboration, solution architecture guidance, data analysis, Agile/SAFe methodology, API familiarity (REST/SOAP), network protocol knowledge (SNMP)
Preferred skills
ServiceNow Application Developer certification, ServiceNow CIS – Event Management, ServiceNow CIS – Discovery, AI/automation solution design
Technologies
ServiceNow, ITSM, REST APIs, SOAP APIs, SNMP, SAFe Agile
Responsibilities
Collaborate with stakeholders to understand ITOM goals and translate requirements into functional specifications; Design and architect ITOM modules, workflows, and integrations to optimize service delivery; Develop user stories, test scenarios, and manage the system implementation lifecycle; Generate reports and dashboards for service health and operational efficiency; Mentor business analysts and facilitate training for business users.
Seniority
Senior, hands-on IC with mentorship responsibilities