Business System Analyst, ServiceNow Solution Architect
Core
Design and implement enterprise ServiceNow solutions with embedded AI and generative AI workflows to support Waymo's autonomous fleet commercial operations.
Role type
Senior ServiceNow Solution Architect (Generative AI)
Builds
Enterprise ServiceNow instances (HRSD, ITSM, WSD), custom AI apps, and AI-integrated workflows
Domain
Autonomous driving / Enterprise IT / Generative AI
Deliverable
production ML models | product features
Required skills
ServiceNow architecture, ServiceNow scripting (JavaScript, GlideScript), ServiceNow generative AI (Now Assist), RAG frameworks, prompt engineering, ATF, multi-environment release management
Preferred skills
ServiceNow platform certifications, AI Control Tower, ITOM/SecOps, BigQuery, DevOps pipelines
Technologies
ServiceNow, Integration Hub, Custom Skill Kits, Now Assist, LLMs, BigQuery
Responsibilities
Lead architectural design of ServiceNow solutions; Architect integrations between ServiceNow, APIs, and LLMs; Design generative AI workflows and prompts; Establish code governance and security guardrails for AI agents; Partner with data teams to clean foundational data sources; Develop prompt engineering and ATF frameworks
Seniority
Senior, hands-on IC