Sr Customer Success Manager ( Armis/Veza)
Core
Senior Customer Success Manager acting as the primary business liaison and technical advocate for a portfolio of customers, driving security objectives, platform adoption, and renewal readiness.
Role type
Senior IC Customer Success Manager (Technical Account Management)
Builds
Customer success plans, deployment configurations, adoption programs, and reusable playbooks/templates for security platforms.
Domain
Cybersecurity, OT/ICS, Healthcare Technology, IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Portfolio management, security posture assessment, technical account management, risk identification and mitigation, cross-functional coordination, AI tool usage, mentoring, strategic planning
Preferred skills
Healthcare or ICT device knowledge, IoT security experience, scaled customer success model experience, Portuguese proficiency
Technologies
AI tools, OT/ICS protocols, biomedical systems, traditional IT infrastructures
Responsibilities
Own customer portfolio as primary point of contact; build and drive security-focused success plans; guide customers through adoption and independent operation; identify risks and drive mitigation; partner with Sales on renewals and growth; design scaled programs for the segment; build reusable playbooks and mentor junior CSMs.
Seniority
Senior, hands-on IC with mentorship responsibilities
