EMEA HR Service Delivery Lead
Core
Lead end-to-end delivery and performance of HR services for a single Shared Business Services (SBS) center/region, ensuring adherence to global standards and stable, high-quality service to HR and business stakeholders.
Role type
Senior HR Service Delivery Lead (Shared Services)
Builds
HR operations including People Connect, Employee Lifecycle, People Development, and Payroll services
Domain
Human Resources / Shared Business Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
HR shared services/GBS delivery, multi-country regional scope, payroll/benefits operations, employee lifecycle management, KPI/SLA ownership, team leadership, stakeholder management, continuous improvement, digital transformation
Preferred skills
Change management, data-driven decision-making, executive communication, problem-solving
Technologies
case management tools, workflow automation, analytics platforms, HRIS systems
Responsibilities
Run daily HR operations ensuring reliability and compliance; manage regional KPIs/SLAs and drive corrective actions; implement global process standards and govern SOPs; lead and coach HR supervisors; act as primary contact for regional HR leadership and business stakeholders; identify and deliver continuous improvement/automation opportunities; lead readiness and stabilization for HR scope migrations
Seniority
Senior, hands-on IC with team leadership