HR Service Delivery Analyst
Core
Provide regional execution and operational delivery support for HR Technology across Europe, ensuring stable service outcomes and high-quality support for HR systems.
Role type
HR Service Delivery Analyst
Builds
Business-aligned HR solutions and operational performance for HR systems
Domain
Human Resources / HR Technology / Service Management
Deliverable
client delivery
Required skills
Incident management, Request management, Release management, Root cause analysis, SLA compliance, Employee lifecycle support, Payroll support, System solution translation, Stakeholder collaboration
Preferred skills
Experience with SAP SuccessFactors, Analytical mindset, Ability to operate in a global matrixed environment
Technologies
SAP SuccessFactors
Responsibilities
Ensure stable service performance and SLA compliance for critical HR processes; Translate regional HR requirements into actionable system solutions; Own resolution of incidents and service requests; Support change and release activities including testing and post-go-live support; Partner with internal and external teams to strengthen support processes.
Seniority
Individual Contributor