Host of Pullman H/F - Pullman Paris Montparnasse 4*
Core
Frontline guest relations expert and operational ambassador for a 4-star hotel, serving as the primary mobile contact from arrival to departure.
Role type
Senior IC hotel guest relations host
Builds
Guest satisfaction and loyalty through personalized service and operational support
Domain
Hospitality / Luxury Hotel
Deliverable
client delivery
Required skills
Guest relations, upselling, group flow management, concierge request handling, complaint resolution, multi-language communication, CRM tools proficiency
Preferred skills
Third language (Spanish/Chinese), cultural curiosity, organizational excellence
Technologies
Opera PMS
Responsibilities
Interact with guests across all hotel sales points with impeccable conduct, manage group arrival flows, handle concierge requests and complaints, promote loyalty programs and upsell services, collect guest feedback for service improvement, coordinate with internal departments (restaurants, spa, reservations), conduct hotel tours.
Seniority
Mid-level, hands-on IC