Royal Service & Reservation Agent (On-Call)
Core
Communication hub for a luxury hotel handling guest requests, reservations, and internal coordination to ensure seamless service.
Role type
Front Office & Reservation Agent
Builds
Guest experiences, room reservations, and operational coordination for a luxury hotel
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Guest relations, reservation management, up-selling, emergency procedures, cross-departmental communication, POS system usage, billing basics
Preferred skills
Opera Cloud System, Hospitality Diploma, room reservation sales experience
Technologies
Opera Cloud System, POS Silverware, Microsoft Windows applications
Responsibilities
Handle guest concerns and inquiries via phone, email, and text; book and manage room reservations; up-sell rooms and facilities; coordinate with Housekeeping, Engineering, and F&B; process In-Room Dining orders; manage billing and invoicing; maintain hotel standards and safety protocols.
Seniority
Entry-level to Mid-level, hands-on IC