Customer Success Manager, Enterprise
Core
Own a book of business for Wix enterprise accounts, acting as a trusted partner and consultant to guide deployment optimization and business outcome achievement.
Role type
Senior IC Customer Success Manager (Enterprise SaaS)
Builds
Wix website deployments and feature adoption for large enterprises
Domain
SaaS / Web Development / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account management, complex use case resolution, business review facilitation, renewal negotiation, executive-level presentation, SaaS onboarding strategy
Preferred skills
Growth opportunity identification, case study development, product feedback integration
Technologies
Wix platform
Responsibilities
Partner with Product teams to create tailored customer onboarding workshops and trainings; Respond to customer inquiries and provide solutions to complex use cases; Conduct customer business reviews to assess progress and measure impact; Foster customer health through periodic website reviews; Identify growth opportunities and facilitate the renewal process; Act as the voice of the customer to shape product evolution
Seniority
Senior, hands-on IC