Referral Specialist Full Time Days Hybrid
Core
Handle patient inquiries, triage medical service requests, and schedule appointments while ensuring accurate data entry and insurance verification.
Role type
Customer service specialist (healthcare referral)
Builds
Patient appointment schedules and referral pathways
Domain
Healthcare administration
Deliverable
product features
Required skills
Customer service, telephone triage, patient registration, data entry, insurance verification, HIPAA compliance, English communication
Preferred skills
Healthcare finance knowledge, managed care experience, healthcare setting experience
Technologies
Epic, scheduling systems
Responsibilities
Triage telephone inquiries for medical services and physician referrals, assist consumers in scheduling and registering for appointments, process credit card information with PCI compliance, maintain consumer/physician demographic databases, document transaction codes, monitor queue status to minimize wait times, educate consumers on healthcare plans and services
Seniority
Individual Contributor, entry-to-mid level