Client Excellence Manager
Core
Lead client experience programs to strengthen satisfaction, retention, and business performance by connecting feedback to actionable outcomes.
Role type
Manager, Client Excellence
Builds
Client feedback protocols, dashboards, executive reports, and retention intelligence
Domain
Facilities management and infrastructure support services
Deliverable
dashboards & analysis
Required skills
Program leadership, stakeholder influence, analytical thinking, project management, executive presentation, data visualization
Preferred skills
Microsoft Copilot, CRM systems, survey platforms
Technologies
Power BI, Microsoft applications
Responsibilities
Lead Client Excellence priorities and processes; oversee client interviews, surveys, NPS follow-up, and action tracking; identify satisfaction drivers and relationship risks; support client discussions and business reviews; develop executive reports and leadership presentations; lead Client Excellence Specialists through coaching and performance management
Seniority
Manager, hands-on leadership