Guest Service Agent
Core
Frontline hospitality role focused on guest check-in/out, inquiries, and concierge services to ensure a pleasant stay.
Role type
Guest Service Agent
Builds
Guest experiences and operational efficiency
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest check-in/out management, billing and payment processing, conflict resolution, concierge services, reservation management, inventory management, social media engagement
Preferred skills
Hospitality industry experience, familiarity with hotel management software (e.g., Opera), training new team members
Technologies
Hotel management software (e.g., Opera), Microsoft Office Suite
Responsibilities
Greet guests and manage check-in/out procedures, address guest inquiries and complaints, coordinate with housekeeping and maintenance, handle payments and billing discrepancies, promote hotel services and packages, manage lost and found items, engage with guests on social media
Seniority
Entry-level to Junior