Recepcionista | Front Office
Core
Front office receptionist responsible for delivering exceptional guest service, managing reservations, room assignments, check-in/check-out, and administrative tasks to ensure a pleasant guest experience from arrival to departure.
Role type
Front Office Receptionist
Builds
Guest check-in/check-out processes, reservation management, billing and receipts, guest communication
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Reservation system management, payment processing, conflict resolution, guest relations, database management, multi-department coordination
Preferred skills
English (basic/intermediate), higher education in hospitality
Technologies
Hotel reservation systems, payment processing software
Responsibilities
Greet guests professionally and provide information on hotel facilities and services; Manage phone calls and emails regarding reservations and inquiries; Process guest payments, issue invoices, and handle cash closing; Resolve guest complaints and coordinate with maintenance and housekeeping; Update guest and room availability records; Coordinate special services like transportation and restaurant reservations.
Seniority
Entry-level to Junior