Customer Success Enablement Manager
Core
Produce custom client deliverables (emails, reports, presentations) and analysis to support post-sales teams in driving client satisfaction, renewals, and account growth.
Role type
Customer Success Enablement Manager
Builds
Custom content deliverables, CS playbooks, and reusable automations for post-sales teams
Domain
B2B Technology / Customer Success
Required skills
Data analysis, AI tool usage, Microsoft Office suite (Excel, PowerPoint, Word), CS platform proficiency (Gainsight, Salesforce, Tableau, GoodData), time management, problem-solving
Preferred skills
Experience in Sales/RevOps, continuous learning in AI capabilities
Technologies
Gainsight, Salesforce, Tableau, GoodData, Microsoft Excel, Microsoft PowerPoint, Microsoft Word
Responsibilities
Generate custom deliverables aligned with engagement strategy, analyze customer data for growth and risk, maintain CS templates and automations, track activity status via workflow tools
Seniority
Mid-level (2-3 years experience)