Customer Success Manager - Education Enterprise
Core
Build and strengthen long-term partnerships with strategic Early Childhood Education and Care (ECEC) enterprise accounts in Australia, driving customer value, adoption, and commercial outcomes.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Long-term strategic partnerships and commercial outcomes for ECEC providers
Domain
Education Technology (SaaS) / Early Childhood Education and Care
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Executive relationship management, account strategy planning, contract renewal negotiation, risk mitigation, change management, Salesforce proficiency, commercial acumen
Preferred skills
ECEC sector experience, childcare management software knowledge, Xplor Education product familiarity, software migration experience
Responsibilities
Own executive-level relationships, lead multi-year account strategy, run strategic business reviews, drive retention and renewal, execute expansion opportunities, manage complex initiatives and escalations
Seniority
Senior, hands-on IC
