IT Support Analyst
Core
On-site IT support for 1300 end-users providing incident management, request fulfillment, and technical support for network, collaboration tools, and end-user computing.
Role type
Senior IT Support Analyst (End-User Computing)
Builds
Stable end-user computing environment and site services for North America team
Domain
Corporate IT / Agricultural Commodities Trading
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Desktop support, OS troubleshooting, hardware repair, Active Directory, SCCM, Office 365/Exchange administration, Intune, Citrix, MS Teams, documentation, trend analysis
Preferred skills
Trading platforms knowledge
Technologies
Windows 10+, Microsoft Office Suite, Windows Active Directory, Microsoft System Center Configuration Manager (SCCM), Citrix, MS Teams, Office 365/Exchange, Intune
Responsibilities
Provide immediate resolution for incidents and link with higher-level support; Install OS, applications, and hardware per IT standards; Develop support documentation and knowledge base articles; Manage user accounts and asset inventory; Organize end-user education and training on new tools
Seniority
Senior, hands-on IC
