Service Manager con B2 de inglés
Core
Senior Service Manager leading IT service delivery and cloud operations for large enterprise clients.
Role type
Senior Service Manager (IT/Cloud)
Builds
IT service management frameworks and cloud operations for enterprise accounts
Domain
IT Services / Cloud Infrastructure
Deliverable
client delivery
Required skills
IT service management, cloud environment management, stakeholder management, crisis management, team leadership, ITIL framework knowledge
Preferred skills
B2 English proficiency, HR sensitivity
Technologies
ITIL v3/v4, Cloud platforms
Responsibilities
Manage critical enterprise client accounts (P1, 30+ FTEs), act as single point of contact for service issues, lead multidisciplinary technical teams (cloud Ops, architects), chair service review and escalation committees, manage service incidents/problems/changes, handle crisis situations and client expectations
Seniority
Senior, hands-on IC
