Global Hosting Services - Service Manager
Core
Drive end-to-end operationalization of new cloud products and major enhancements, ensuring they meet operational readiness and service delivery standards for PwC's global hosting services.
Role type
Service Manager for Global Hosting Services (IaaS/PaaS)
Builds
Highly available 24/7 IaaS and PaaS services across multiple Public Cloud Service Providers and global on-premises hosting centers
Domain
IT Infrastructure & Cloud Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT Service Management, IT infrastructure, cloud services, operational readiness, risk assessment, stakeholder translation, SLA/SLO management, project tracking
Preferred skills
SAFe, Agile framework, cloud infrastructure (Azure, AWS, GCP), KPI establishment, continual service improvement, ServiceNow
Technologies
Azure, AWS, GCP, ServiceNow, ITSM tools
Responsibilities
Drive end-to-end operationalization of new cloud products and major enhancements; Translate stakeholder, product, and engineering requirements into actionable operational specifications; Maintain Service Level Objective (SLO) documents; Conduct risk, impact, and supportability assessments for new services; Document requirements and track progress through operational readiness milestones; Participate in daily/weekly project Scrums and report progress
Seniority
Mid-Senior, hands-on IC with leadership influence
