Patient Access Specialist
Core
Front-desk specialist responsible for patient registration, appointment scheduling, insurance verification, and financial account setup to ensure smooth patient access to healthcare services.
Role type
Patient Access Specialist (Registration & Scheduling)
Builds
Patient registration records, appointment schedules, insurance eligibility verifications, and financial encounter accounts
Domain
Healthcare / Patient Access
Deliverable
product features
Required skills
Patient registration, appointment scheduling, insurance eligibility verification, financial account setup, HIPAA compliance, data entry, multi-tasking, service recovery
Preferred skills
Healthcare finance knowledge, healthcare insurance experience, patient scheduling experience
Technologies
Epic, NDAS, ASF, online order retrieval systems
Responsibilities
Collect and verify patient demographic information; schedule appointments and direct patients through systems; verify insurance eligibility and benefit levels; inform patients of financial account issues and provide out-of-pocket estimations; perform medical necessity checks; maintain patient confidentiality per HIPAA; complete quality assurance reviews for data integrity.
Seniority
Individual Contributor, mid-level (2-3 years experience)