ASPIRE Global Service Centre – Onsite Support Analyst (Dublin)
Core
Onsite IT support analyst serving as the primary point of contact for local technical support at customer sites, resolving hardware, software, and network issues to ensure productive environments.
Role type
Onsite Support Analyst (IT Service Desk)
Builds
Dependable IT infrastructure and seamless user experiences via ServiceNow ITSM tooling
Domain
IT Service Management / Enterprise IT Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Microsoft 365 support, Windows 10/11 troubleshooting, MacOS support, hardware troubleshooting, network troubleshooting (TCP/IP, DNS, DHCP), mobile device management, Azure Active Directory, Group Policy, asset management, remote support tools, ServiceNow ITSM, ITIL frameworks
Preferred skills
ITIL v4 certification, AWS fundamentals, Azure fundamentals, Red Hat certifications
Technologies
ServiceNow, Microsoft 365, Windows 10/11, MacOS, Azure Active Directory, AWS, Azure, Red Hat
Responsibilities
Serve as first point of contact for technical support via phone, email, or chat; Perform initial triage, diagnosis, and troubleshooting for IT issues including hardware, software, and network problems; Set up and configure new laptops, mobile devices, and peripherals; Manage user accounts, permissions, and access rights; Monitor system performance and identify potential issues proactively; Conduct routine health checks of systems, applications, and networks; Support audio/visual equipment for meeting rooms and company events; Collaborate with other IT teams to address complex or recurring problems; Test business continuity measures, including disaster recovery plans.
Seniority
Mid-level, hands-on IC