Guest Relations Agent
Core
Oversee and direct all aspects of Guest Relations to maximize guest satisfaction from arrival through departure.
Role type
Guest Relations Agent
Builds
Personalized guest experiences, VIP recognition, and inter-hotel sales
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Guest satisfaction management, VIP service coordination, complaint handling, repeat guest history maintenance, inter-departmental liaison, room allocation review, amenity requisition management
Preferred skills
Opera PMS proficiency, luxury hotel experience, conflict resolution, cultural awareness
Technologies
Hotel property management systems, basic computer applications
Responsibilities
Meet and greet VIP guests personally, liaise with Concierge and Butler for events and special requests, handle guest complaints and follow up on corrective action, update repeat guest history system, prepare welcome cards and amenities prior to arrival, review arrival lists for room allocations and special requests
Seniority
Mid-level, hands-on IC