Service Desk Specialist FR&EN
Core
Provide 1st and 2nd-line support for Microsoft 365 and Digital Workplace services, acting as the primary point of contact for user incidents and service requests.
Role type
Service Desk Specialist (1st/2nd line)
Builds
IT support services for end-users
Domain
IT Service Management / Microsoft 365
Deliverable
client delivery
Required skills
Microsoft 365 support, incident management, ITSM platform usage, authentication troubleshooting, access management, MFA support, user onboarding/offboarding, knowledge base maintenance
Preferred skills
ITIL practices, Major Incident Management coordination
Technologies
Microsoft 365, Outlook, Teams, OneDrive, SharePoint, ITSM platform
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