Reservation Agent
Core
Handling hotel room bookings and service sales to ensure a high-quality, personalized guest experience while driving revenue optimization.
Role type
Front-office reservation agent
Builds
Hotel room inventory and service packages
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Reservation management, PMS proficiency, revenue management strategies, customer service, sales techniques, data accuracy, shift handover, complaint handling, multi-channel communication
Preferred skills
4-5 star hotel experience, OTA/corporate channel knowledge, commercial mindset
Technologies
Opera PMS, Microsoft Office (Word, Excel, Outlook)
Responsibilities
Process reservations via phone, email, and other channels; input and modify bookings in PMS; verify pricing and client profile details; propose current offers and promotions; handle simple complaints; communicate critical information across departments; ensure accurate shift handovers.
Seniority
Entry-level to Junior