Técnico(a) de Projetos CX/EX
Core
Support operational management of Customer Experience (CX) and Employee Experience (EX) projects, producing insights to support client decision-making.
Role type
Project Support Specialist (CX/EX)
Builds
CX and EX projects for clients
Domain
Market research and Customer Experience
Deliverable
dashboards & analysis
Required skills
Data analysis, survey design (NPS, CSAT), report preparation, trend identification, project coordination, stakeholder management, Excel, Power BI, SPSS
Preferred skills
Spanish language proficiency
Responsibilities
Support CX and EX project management, design and adapt satisfaction surveys, ensure data quality and consistency, analyze results and prepare client reports, identify trends and improvement opportunities, coordinate with internal teams, clients, and suppliers, monitor market best practices
Seniority
Mid-level, hands-on IC