Senior Technical Project Manager
Core
Lead planning, execution, and delivery of technical projects for speech-enabled IVR and voice solutions, ensuring on-time delivery within scope and aligned with client expectations.
Role type
Senior Technical Project Manager (Delivery Lead)
Builds
Speech-enabled IVR and voice solutions for enterprise clients
Domain
IT Services / Voice Technology / Contact Center
Deliverable
production ML models | product features | client delivery
Required skills
End-to-end project delivery, stakeholder management, cross-functional coordination, risk management, technical architecture understanding, systems integration knowledge, backlog planning, distributed team management
Preferred skills
Contact center, CX, IVR domain experience
Technologies
Cloud platforms, APIs, enterprise applications
Responsibilities
Act as primary client-facing lead managing stakeholder expectations; Own end-to-end delivery across the program; Establish and improve delivery processes and governance; Coordinate cross-functional teams including architects, engineers, and vendors; Manage project risks, dependencies, and escalations; Partner with Product and Technical Leads on backlog planning and prioritization
Seniority
Senior, hands-on IC